5.0 Rating out of 4K+ Total Reviews

25,000+ happy homeowners

turned equity into opportunity

Better Business Bureau

#2 ranked lender for customer satisfaction

4.9 stars - 815 reviews

4.9 stars - 472 reviews

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Real
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We’re proud of the reputation we’ve earned because it reflects the real outcomes our clients care about:
Improved cash flow

“They helped me consolidate debt in a way that actually improved my cash flow instead of just shifting payments around. Now I’m making real progress.”

Online review, 2023

Reduced debt

“By tapping into my home equity, I was able to consolidate my high-interest debts and improve my cash flow. The process was straightforward, and the team was supportive throughout.”

Birdeye review 

Shorter term

“I didn’t realize I could restructure my loans in a way that let me pay off the principal faster, even with a higher mortgage rate. No other lender explained it like that.”

Client testimonial, 2024

Note: These are real insights from our customers – collected anonymously to protect their privacy.

Thousands of stories. One simple approach.

Haven’s framework is proven to help homeowners tackle debt, reduce stress, and take control of their equity. These live reviews show what that looks like in real life.

Seamless process
This was the second time I chose to work with ******* *****. From the first time working with her I felt she was honest. She never gave us false infmation, she never promised anything that she did not deliver. We did not feel pushed to do anyone paticualr loan. She would give us the information and would answer allof our qustions. I never waitied more than 24 hours for a response from her or any of her team. (even when she was on vacation!)
I truly appreciated Lindsay’s genuine caring; I am certain she had many other loans going at the same time, but we never felt that. We felt like she was there for us 100% of the time. Even when the loan was moving along to the underwriters and such, we could message *******, and she would find out anything we were wondering about or questioning.
We truly appreciate Lindsay. From start to finish on our loan, we never felt like a number; she made us feel like she was our personal friend taking care of us.
Thank you, Lindsay, for everything! You are a blessing to the Mortgage World!
***** **** ****** ** ******** ** ********* ****

Tisha M

Sep 19, 2026

BBB

****** ****, this is who I began my experience with and he guided me from start to finish. The timelines for everything explained to me were always met. He would answer my messages in a very timely manner, even on days he may have been off. He was very knowledgeable, patient, and explained everything in fine detail and answered every question I had during the entire process, from application to closing. He and his team were just fantastic to work with. I highly, highly recommend him. You will not be disappointed. I’d give him 10-stars if I could!

Scott S

Sep 16, 2026

BBB

Robert Hoff, this is who I began my experience with and he guided me from start to finish. The timelines for everything explained to me were always met. He would answer my messages in a very timely manner, even on days he may have been off. He was very knowledgeable, patient, and explained everything in fine detail and answered every question I had during the entire process, from application to closing. He and his team were just fantastic to work with. I highly, highly recommend him. You will not be disappointed. I’d give him 10-stars if I could!

Scott Strain

Sep 16, 2026

Haven Home Equity helped us achieve our goals! They were incredibly easy to work with. ******* was efficient, knowledgeable, and very kind!

Paul M

Sep 12, 2026

BBB

From the very beginning, Nick has been an amazing agent! He has truly helped change the trajectory of my life. He was easy to work with, informative, and very thorough! I will be referring everyone to him!!! Thank you again so much!!

Kelly Mau

Sep 10, 2026

I had a great experience with my cash-out refinance through Haven Home Equity. From start to finish, the process was handled professionally, efficiently, and with great communication. The entire team made what can normally be a stressful process feel much easier than I expected.

I especially want to recognize Alexander Khatskin, my Senior Loan Officer. Alexander was outstanding throughout the entire process. He was knowledgeable, professional, responsive, and always willing to answer my questions and explain each step clearly. I never felt like I was left wondering what was happening or what I needed to do next.

Alexander genuinely went above and beyond to help me get my loan completed, and I really appreciated his patience and dedication. He made me feel like he actually cared about helping me accomplish my financial goals rather than just treating me like another customer.

I would absolutely recommend Haven Home Equity, and especially Alexander, to anyone considering a cash-out refinance or home equity loan. Excellent service, great communication, and a very positive overall experience. Thank you, Alexander and Haven Home Equity, for making the process as smooth as possible!

Rob Throop

Sep 05, 2026

⭐⭐⭐⭐⭐

I couldn’t be happier with my experience working with my mortgage lender! From start to finish, they were professional, knowledgeable, responsive, and genuinely cared about making the process as smooth and stress-free as possible.

They took the time to answer all of my questions, explain everything clearly, and keep me informed throughout the entire process. I always felt like I was in good hands and never felt like just another client.

Refinancing a home can be overwhelming, but having a lender who is trustworthy, communicative, and truly invested in your best interest made such a difference. I would absolutely recommend them to anyone looking for a mortgage lender and would gladly work with them again!

Kimberly Pringle

Sep 02, 2026

I had a fantastic experience overall. I worked specifically with Kai and her team. I had a complicated situation and unexpected challenges on my end, but Kai navigated the entire experience like a true professional. She is thorough, knowledgeable, and efficient. I would highly recommend them to anyone in need of a lender.

Melanie Farnum

Aug 26, 2026

*** and *** were wonderful loan officer and underwriter. In my opinion they made everything so easy during a stressful situation. *** explained everything in detail and nailed it 100%. Her professionalism and customer service was beyond perfect. She stayed on top of things. After working with *** she explained the next step with ***. Also very professional. Was on top of things, always there if any questions and updated each step. We couldnt have asked for a better team. I cant express our experience with this team how grateful we are for their communication, explanations and time they took to move this along. Way to go *** and *** Thank you thank you and thank you!!! Youre the best.

Diane H

Aug 25, 2026

BBB

Kai and Tim were wonderful loan officer and underwriter. In my opinion they made everything so easy during a stressful situation. Kai explained everything in detail and nailed it 100%. Her professionalism and customer service was beyond perfect. She stayed on top of things. After working with Kai she explained the next step with Tim. Also very professional. Was on top of things, always there if any questions and updated each step. We couldn’t have asked for a better team. I can’t express our experience with this team how grateful we are for their communication, explanations and time they took to move this along. Way to go Kai and Tim
Thank you thank you and thank you!!! You’re the best.

Diane hess

Aug 25, 2026

We cannot say enough wonderful things about Lindsey and her team at Haven! From start to finish, they made the process of closing on our home feel seamless, organized, and far less stressful than we ever expected.

Lindsey and her team were incredibly professional, knowledgeable, responsive, and genuinely kind throughout the entire process. They kept us informed every step of the way, answered our questions promptly, and made sure we always knew what to expect. Their attention to detail and commitment to making everything go smoothly gave us so much peace of mind during such an important milestone for our family.

What truly stood out was how personal the experience felt. We never felt like just another transaction—they genuinely cared about us and about making our closing a positive and exciting experience.

We are so grateful to Lindsey and the entire Haven team for helping us get to the finish line and into our new home. If you’re looking for a team that is professional, trustworthy, attentive, and truly goes above and beyond for their clients, we wholeheartedly recommend Lindsey and Haven. Five stars simply aren’t enough! ❤️🏡

Lorie Conde

Aug 17, 2026

We worked with Ray and he was a pleasure to work with. The process was pretty easy and almost entirely virtual!
One thing I didn’t like was paper checks to pay off our debt! That made that part of the process much more stressful than needed!

Jill Barnett

Aug 12, 2026

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    Turn your equity into opportunity

    Most lenders are focussed on whether you qualify for a loan.

    At Haven Home Equity, we want to help you avoid unnecessary debt. We look for strategic opportunities to get you immediate cash relief AND set you up for long-term financial success.

    “Haven” isn’t just our new brand, it’s what we aim to create for every client:

    • A place of clarity
    • A break from compounding interest
    • A smarter way to move forward – without starting over
    Ready to see what’s possible? 
    See how much equity you can access
    • Takes 60 seconds
    •  Zero credit impact
    Fantastic experience. This experience was so easy and fantastic. I recommend them very highly.

    Tracy, LendingTree